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Datto Infinite Cloud - Service
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Datto Time-Based Retention - 7 Year - Service
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Datto Siris Private - Service
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Datto Infinite Cloud - Service
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Datto Time-Based Retention - 1 Year - Service
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Datto Time-Based Retention - 7 Year - Service
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Datto Infinite Cloud - Service
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Datto Time-Based Retention - 1 Year - Service
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Datto Time-Based Retention - 7 Year - Service
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Datto Infinite Cloud - Service
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Datto Siris Private - Service
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Datto Siris Private - Service
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Datto Time-Based Retention - 1 Year - Service
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Datto Total Cloud - Service
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Datto Infinite Cloud - Service
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Datto Time-Based Retention - 1 Year - Service
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Datto Time-Based Retention - 7 Year - Service
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Datto Time-Based Retention - 1 Year - Service
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Datto Time-Based Retention - 7 Year - Service
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Service Duration
Provided Support
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8874
Cisco
4418
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1290
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1242
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884
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813
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699
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450
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418
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321
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298
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200
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108
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87
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59
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46
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38
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34
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30
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20
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19
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15
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9
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7
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6
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6
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6
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4
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3
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2
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2
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2
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1
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1
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1
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1
SMART Technologies
4938
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3986
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3904
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3853
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3733
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17671
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2335
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4665
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4412
3 Year
2413
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975
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483
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65
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28
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23
1 Incident
10
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8
24 Month
7
1 Year / 1 Incident
6
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5
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4
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3
1 Day
3
21 Month
2
3 Day
2
3 Hour
1
1 Hour
1
1 Year / 10 Incident
1
18 Month
1
240 Minute
1
3 Month
1
30 Day
1
330 Minute
1
4 Hour
1
6 Hour
1
6 Month
1
8 Hour
1
9 Month
11604
Phone Support
7044
Parts Replacement
6851
Replacement
5596
New Releases Update
5580
Web Knowledge Base Access
4206
Repair
1754
Web Support
1600
Remote Diagnosis
1428
Diagnosis
1293
Software Update
1100
Email Support
995
Software Upgrade
755
Software Support
740
Accidental Damage Protection
460
Online Training
395
Defective Media Retention
357
Intrusion Definition Update
354
Commissioning
339
Live Chat
315
Hardware Support
314
Reporting
308
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273
Knowledge Base Access
267
Online Return Material Authorization (RMA)
259
Remote Technical Support
209
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204
Visual Remote Guidance
202
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194
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186
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173
Escalation Support
157
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157
Firmware Updates
150
Comprehensive Defective Material Retention
150
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144
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139
Comprehensive Coverage
126
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121
Escalation Management
117
Repair & Return
117
Security Update
111
Return Merchandise Agreement (RMA)
109
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107
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106
URL Database Update
105
Email Database Update
96
Cleaning
92
Remote Support
89
Training
86
Firmware Upgrade
4721
On-site
3340
Service Depot
706
Carry-in
14
Carry-in/Service Depot
2
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1
On-site/Service Depot